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4.36/5

Customer Support & Warranty

4.1/5

LG’s support is backed by a big-name infrastructure, but that doesn’t always mean better service. Documentation is excellent, and tools like the app-based diagnosis system are genuinely helpful. But for real issues — defective units, missing parts, warranty claims — the experience can be frustrating. Call center wait times, inconsistent information, and slow replacement timelines show up regularly in reviews. For a brand selling $600 ACs, the support should feel...

Energy Efficiency

4.8/5

This is where LG really delivers. The inverter tech keeps compressors running at variable speeds, rather than cycling harshly on and off, resulting in significant energy savings. Units frequently score above EER 12 and carry Energy Star Most Efficient labels. In long-term usage, especially in homes where the AC runs for hours daily, users report noticeably lower bills — sometimes up to 20–30% less than with older fixed-speed models. The...

Build Quality & Durability

4.2/5

At first glance, LG’s air conditioners look premium — but not all components live up to the design. Dual inverter units feel sturdy and refined, with smooth control panels and metal chassis. But the lower-end models often include flimsy louvers, rattly trim, and cheap-feeling remote controls. Multiple reviews point to early cosmetic wear, and while core components like the compressor hold up well, there’s a pattern of smaller parts degrading...

Products Variety

4.3/5

LG keeps its lineup focused — which is good for clarity, but limits choice. Most offerings are window units, with a smaller selection of portable ACs and U-shaped models with better seals and visibility. BTU sizes are well-balanced across the line, and many models come in both standard and Wi-Fi-enabled versions. However, there’s no wall-mounted or built-in options, and portable units often feel like afterthoughts. If you're shopping within their...

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South Korean tech giant with a strong reputation in smart appliances

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Leader in dual inverter technology for energy efficiency and quiet cooling

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Offers a streamlined range of window, portable, and U-shaped ACs

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Praised for smart home integration, but often let down by glitchy app performance

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Known for sleek designs, though sometimes at the expense of long-term durability

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Positioned as premium mid-tier, but prices stretch higher than some rivals

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