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Anyone looking for a serious North American massage chair will still encounter two U.S. veterans that promise relief without the expense of airfare to a day-spa: Human Touch, based in Long Beach, California, and Infinity, based in Seabrook, New Hampshire. Human Touch sells the idea that ergonomics and clinical finesse can live in furniture you’d proudly park in a living room; Infinity counters with bigger spec sheets, deeper tracks, and enough presets to keep the whole family busy. Both have excellent Better Business Bureau ratings—Human Touch holds an A+ rating with few recent complaints, and Infinity's parent company, Infinite Creative Enterprises, has been accredited since 2007 and also holds an A-range rating. But owners' stories diverge: Human Touch buyers praise quiet motors and rapid part shipments, but some BBB complaints bemoan white-glove crews scratching walls to install the 285-pound Super Novo X; Infinity fans praise lumbar stretch but others lament foot modules that fail after marathon use sessions.
Conclusion
Human Touch behaves like a seasoned physiotherapist: fewer pieces of furniture, fewer gadgets, but each movement deliberate and each frame whispering, not clacking. Infinity is the overachieving exercise buff with a duffel full of gadgetry: more catalog to select from, longer roller ways, and an expanding list of presets and lights designed to wow. If clinical precision, long-session therapy, and close-fitting service follow-through matter, Human Touch should be at the top of your short list. If you enjoy feature intensity, price flexibility, and the thrill of tandem 4D rollers cocooning neck and glutes at once, Infinity's playground will smile you—and stretch you—night after night.
