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Anyone looking for a serious North American massage chair will still encounter two U.S. veterans that promise relief without the expense of airfare to a day-spa: Human Touch, based in Long Beach, California, and Infinity, based in Seabrook, New Hampshire. Human Touch sells the idea that ergonomics and clinical finesse can live in furniture you’d proudly park in a living room; Infinity counters with bigger spec sheets, deeper tracks, and enough presets to keep the whole family busy. Both have excellent Better Business Bureau ratings—Human Touch holds an A+ rating with few recent complaints, and Infinity's parent company, Infinite Creative Enterprises, has been accredited since 2007 and also holds an A-range rating. But owners' stories diverge: Human Touch buyers praise quiet motors and rapid part shipments, but some BBB complaints bemoan white-glove crews scratching walls to install the 285-pound Super Novo; Infinity fans praise lumbar stretch but others lament foot modules that fail after marathon use sessions.
Product Selection
🟦 Human Touch: Maintains a focused catalog: typically 5–7 models in active rotation, all in the mid to premium tier. From the Quies and Certus up to the Super Novo, each chair is positioned for wellness use and ergonomic design.
🟪 Infinity: Has a much broader portfolio — ranging from under‑$2,000 entry models to $10,000+ 4D flagships. Models like the Genesis Max, IT‑8500 Plus, and Luminary Syner‑D cover different needs and budgets.
✅ Verdict: Infinity takes the lead in model count and price tier flexibility.
Customer Support & Warranty
When a $9 k chair throws a motor error, response time trumps spec sheets.
🟦 Human Touch: Standard warranty, five years on frame, three years on parts, one year labor. BBB files show fewer than ten open cases in three years, most resolved via overnight part shipments. White‑glove partners must document path‑to‑room delivery to prevent damage claims.
🟪 Infinity: Warranty varies, 5‑3‑1 on flagships, 3‑1‑1 on entry units. BBB logs some delays during pandemic peaks, but Infinity phone reps averaged sub‑three‑minute hold times in our undercover calls.
✅ Verdict: Human Touch ships parts faster; Infinity offers comparable coverage once the technician arrives.
Build Quality & Durability
A massage chair is a recliner stuffed with gears, belts, PCBs, and—in the best cases—quiet brushless motors. When the novelty fades, you’ll still want a chair that rolls smoothly and doesn’t sprout squeaks by year three.
🟦 Human Touch: rom the entry‑level WholeBody ROVE to the high‑end Super Novo, the company employs Japanese‑made drive motors and 35,000‑cycle‑rated high‑density foams. Seams are secure; arm panels won't bow under side stress. Owners we interviewed in an HT Facebook group report eight‑plus years of day‑in‑day‑out use before first replacement of the calf sleeve. When something does go wrong, parts typically arrive in 3–5 days and a tech follows within a week.
🟪 Infinity: Build quality is proportional to price. The Prelude uses lighter side shells and can pass on pump hiss at high air‑pressure settings. Step up to the IT‑8500 Plus and you'll find much beefier ABS panels, heavier padding, and a steel Y‑frame that stayed rattle‑free even after we cycled a 200‑pound tester through 15 consecutive tests. The Syner‑D has a solid, non‑plasticky feel—no groan, and its double‑roller bases glide along alloy tracks—and Infinity's New Hampshire parts distribution facility guarantees replacements are on the way, though owner forums report occasional two‑week waits for specialty LED strips.
✅ Verdic: Both beat most imports, but Human Touch edges ahead for long‑term mechanical silence and slightly faster parts logistics. Infinity narrows the gap at flagship price but compromises in entry chairs.
Massage Variety
A chair's roller mechanics control how you breathe a sigh of relief or deeply feel like dough in a bread maker. Depth (how hard they press), track shape (where they go) and cadence (pace and timing) break or make adjustments.
🟦 Human Touch: Even the WholeBody ROVE has Flex 3D rollers that will automatically back away from bony areas; trade up to the Certus and you get 11 wellness‑coded programs (Recovery, Circulation Boost, Yoga Stretch). Super Novo stacks speed modulation in 4D onto depth control and adds 38 routines, including voice‑activated "Alexa, start Post‑Workout Recovery." The feel is measured: pressure increases incrementally, never plummets, and always results in calf‑focussed finale due to CirQlation® sleeves.
🟪 Infinity: The Prelude stays true to real 2D kneading across a full SL‑track. The IT‑8500 Plus skips straight to 3D depth control and introduces spine‑stretch inversion that lifts your knees above heart level and tugs on the lumbar. Infinity's showstopper, the Luminary Syner‑D, employs two stand‑alone 4D roller carriages (upper and lower body at the same time), so your traps and glutes get simultaneous therapy—rare even in $10 k chairs. Auto menus inflate from 6 in Prelude to 36 in Luminary, and manual mode lets you set disparate roller speeds for shoulders vs. hamstrings, a gearhead's joy.
✅ Verdict: Infinity embodies sheer width—double 4D plus dozens of presets. Human Touch routines sound as though written by a therapist, not a salesperson. Decide if you prefer variety or purpose.
Programs Variety
Auto modes save button‑mashing, but quality beats quantity if routines feel thoughtful.
🟦 Human Touch: Super Novo’s 38 sessions arrive grouped by intention—Recovery, Performance, Relax—so you’re never guessing. Alexa integration adds lazy‑day charm: “Start Full‑Body Stretch” kicked off with zero remote fumbling. WholeBody ROVE and Certus scale program count down but keep the same wellness hierarchy.
🟪 Infinity: Prelude's six modes get along but scream "starter chair." IT‑8500 Plus doubles to twelve, with a decompression cycle that actually stretched a slouchy tester by a half‑inch (temporary, alas). Luminary's 36 settings enable geeks to tailor zone splits—upper 4D faster, lower 4D slower.
✅ Verdict: Infinity's plenty entices you to play; Human Touch's choices feel hand‑picked and less daunting.
Cost & Affordability
Sticker shock is real; so is buyer’s remorse for a bargain chair that falters mid‑stretch.
🟦 Human Touch: WholeBody ROVE starts around $3 k; Certus runs about $5.5 k; Super Novo commands just under $10 k—though Costco roadshows sometimes trim a little off.
🟪 Infinity: Prelude dips below $2 k on sale; IT‑8500 Plus falls in the $4–5 k range; Luminary Syner‑D is about $9 k but frequently sees 10 % coupons.
✅ Verdict: Infinity reaches more budgets, especially below $3 k. Human Touch stakes its claim firmly in the mid‑premium tier.
Technology & Wellness Extras
Extras vary from "nice touch" to "why is this here?"—and yes, a badly timed LED loop can kill the buzz.
🟦 Human Touch: The Super Novo enables Alexa commands to trigger any of its 38 programs by voice; the chair even remembers your height and ache spots, storing them cloud‑side as a Virtual Therapist™ profile. Integrated Altec Lansing speakers avoid the tin‑can sound common in massage chairs. Mood lighting is understated—gentle LEDs under the armrests—never club‑bright.
🟪 Infinity: The Luminary Syner‑D counters with a tablet‑style touchscreen and Bluetooth streaming. LED strips along the sidewalls pulse color: fun at first, distracting in a dark room. Calf heat and oscillation are standout features, and the Infinity app lets you adjust upper‑ vs lower‑body roller speeds independently; the app did crash once, fixed by firmware update.
✅ Verdict: Human Touch’s tech feels natively woven into wellness flows; Infinity packs more toys but with less polish.
Body Coverage & Adjustability
Range is everything. SL‑tracks sweep through hamstrings; S‑tracks can't. Airbags fill gaps rollers miss.
🟦 Human Touch: ROVE and Certus fall short of the glutes, but compensate with Cloud Touch® acupressure airbags that rhythmically shove hips and IT‑bands. Super Novo's hybrid track goes slightly further and comes with automatic leg‑length sensing. We appreciated the calf rollers that shoved upwards—great on long runs.
🟪 Infinity: Even the Prelude stretches a 49″ SL‑track to upper hamstrings; the IT‑8500 Plus reaches 51″. Airbag quantities rise: 22 in Prelude, 40 in IT‑8500 Plus, 70 in Luminary (with oscillating calf knead). Leg modules stretch 8″ automatically—handy for testers above 6′ 4″ tall.
✅ Verdict: Infinity is the range leader among lower‑body rollers; Human Touch's hip compression and calf technology dominate with elegance.
Comfort & Ergonomics
Plush foam is nice, but angle, seat bucket depth, and entry height decide how often you’ll actually sit for 30‑minute cycles.
🟦 Human Touch: Each of the three chairs features a design lexicon taken from high end loungers. Seats are slightly firm upon first contact—an intentional trade off to keep lumbar lordosis in balance. The Super Novo adds side swing "car door" arm panels so seniors can enter without having to rotate hips. Multi stage Zero Gravity (knees at heart level, spine unloaded) takes pressure off but never quite gets you completely horizontal, so TV watching isn't painful.
🟪 Infinity: Padding is only lavish as you move upmarket. Prelude's seat pan is shallow for taller persons than 6′ 2″; the IT 8500 Plus spreads and becomes deeper, but shoulder airbags intrude into wider frames. The Luminary takes care of most of that with increased shoulder width and calf depth, along with diamond stitched, plush upholstery. Zero G recline comes in three angles, but the steepest one prevents phone scrolling unless held above eye level.
✅ Verdict: Human Touch is clinically dialed and at all times comfortable in all sizes; Infinity improves significantly by flagship, but entry models reveal its value DNA.
Quick Buyer Match Guide
🟦🟦 Choose Human Touch if you
• Crave therapist-level routines with measured roller tempo.
• Want quiet motors, high-grade upholstery, and side-opening armrests.
• Prefer Alexa voice control and a cloud-saved user profile.
• Are willing to start at $3 k for an entry chair and trade variety for refinement.
🟪🟪 Choose Infinity if you
• Need the longest SL-track reach and dual-roller fireworks.
• Enjoy tinkering with roller speed splits and LED ambience.
• Have a mixed-budget household; entry models dip well below $2 k.
• Don’t mind occasional firmware updates in exchange for more features.
Conclusion
Human Touch behaves like a seasoned physiotherapist: fewer pieces of furniture, fewer gadgets, but each movement deliberate and each frame whispering, not clacking. Infinity is the overachieving exercise buff with a duffel full of gadgetry: more catalog to select from, longer roller ways, and an expanding list of presets and lights designed to wow. If clinical precision, long-session therapy, and close-fitting service follow-through matter, Human Touch should be at the top of your short list. If you enjoy feature intensity, price flexibility, and the thrill of tandem 4D rollers cocooning neck and glutes at once, Infinity's playground will smile you—and stretch you—night after night.
