Human Touch Massage Chairs Review

Human Touch maintains a focused yet balanced portfolio that prioritizes user experience and wellness benefits over technical spec overload. Its offerings span from ultra-compact chairs like the iJOY Total Massage, to mid-tier therapeutic models like the WholeBody ROVE, and high-end, voice-guided machines like the Super Novo 2.0. The brand also includes recliner-style designs (like Gravis ZG) that double as furniture. Though its catalog is narrower than mass-market competitors, Human Touch covers essential use cases for home therapy, relaxation, and even athletic recovery—especially for buyers who value comfort, design, and ease-of-use.

Warranty terms are solid: 5 years on frame, 3 years parts, and 1 year in-home labor standard. Some bundles—especially via Costco—extend this to full 5-year coverage. The company operates its own service network in the U.S. and generally replies to service inquiries in under 24 hours.

That said, during peak seasons, some customers report delays in technician scheduling. The structure is strong, but communication could be faster during high-volume months.

Human Touch chairs are among the best-built in their class. With steel frames, ABS housings, and SofHyde® upholstery (synthetic leather rated for 35,000+ abrasion cycles), they’re designed for both performance and aesthetic longevity. The Super Novo in particular feels sturdy, refined, and intentionally crafted.

There are occasional reports of control-unit failure beyond year three—but thanks to the California-based support center, most repairs are handled quickly. The A+ BBB rating reflects that consistency.

The standout experience in the Super Novo 2.0 comes from the DuoSync™ 4D roller system, which adjusts roller depth, speed, and rhythm to replicate human hand motion. Its 60-inch SL-Track is among the longest in any U.S. chair, delivering full-spine coverage into the upper glutes. The WholeBody ROVE, the brand’s mid-tier model, includes a 3D system with decent customization, while the compact iJOY Total Massage uses fixed 2D rollers across an S-Track.

Massage pressure is moderate; Human Touch chairs lean toward relaxation and wellness rather than deep-tissue therapy. For those seeking gentle, stretch-based routines or Shiatsu-style pressure, it works well. If you need maximum intensity, however, chairs like the Osaki Maestro or Infinity Gen Max may feel more forceful.

With up to 38 auto programs on the Super Novo, Human Touch easily surpasses most brands on routine variety. Options range from deep tissue to “full-body stretch” to audio-guided meditation routines. Users can fine-tune roller depth, width, and rhythm, and save settings via app-based control. The Virtual Therapist in Super Novo used to work via Alexa voice control, but as of 2024, it now operates on an internal voice platform with wake-word commands like “Hello Kiri.”

The iJOY Total Massage, being entry-level, has limited programming. That’s to be expected at its price point—but for a small upgrade, models like ROVE offer significantly more flexibility.

Human Touch is not a budget brand. The iJOY sits under $1,000, but most of its lineup—like the ROVE and Super Novo—ranges from $3,999 to $10,999. This places it in the upper-mid to premium segment. While you pay more, you also get clinical-grade refinement, warranty strength, and build consistency that lower-cost brands often lack.

It’s not for bargain hunters—but for buyers looking for a dependable chair with wellness-focused engineering and U.S.-based service, it can be worth the investment.

The Super Novo 2.0 sets a high bar here: voice control, app integration, Altec Lansing® audio, Bluetooth connectivity, ambient lighting, and USB charging are all standard. You’ll also find side-opening doors, wireless phone docks, and posture coaching in higher-tier models. Even mid-range chairs like ROVE include dual-zone lumbar heat and synchronized massage programs.

Few brands manage to package tech this well without overwhelming the user. This is one of Human Touch’s biggest differentiators.

Chairs like Super Novo and ROVE come with TrueFit™ auto-body scanning and extendable footrests. Airbag coverage is generous—35+ airbags in the flagship—and the dual-lumbar heat zones ensure warmth during long sessions. ROVE includes calf and foot rollers, a rare bonus in this price class.

One limitation is the absence of knee or thigh-specific airbags, which are found in some flagship competitors like Luraco or Kahuna. Still, for daily home use, Human Touch offers strong, well-balanced body reach.

Human Touch has always treated comfort and aesthetics as equal priorities. Chairs like the ROVE and Super Novo recline smoothly into Zero Gravity position and feature high-density memory foam with quality upholstery. Fit range is excellent: both ROVE and Novo are suitable for users from 5'0" to 6'9". The side-entry design of the Super Novo also makes it easier for elderly or mobility-limited users to enter and exit the chair.

Acoustic measurements on high-end models average around 50 dB, putting Human Touch among the quietest brands available. The only drawback is in the iJOY line, where compact size may lead to cramped leg and shoulder fit for users above 6 feet.